Refund Policy

1.Services Based

• A non-refundable deposit is required to secure your project slot. This covers initial planning and resource allocation.
• If the project is canceled within 48 hours of payment and no work has begun, a partial refund may be issued at our discretion.
• Once work has started, no refunds will be issued for time spent or deliverables completed.
• If a project is paused or delayed by the client for more than 30 days without communication, we reserve the right to close the project. Any further work will require a new agreement.

2. Revisions and Satisfaction

• We offer unlimited revisions as outlined in your project agreement.
• If you are unhappy with the project's direction, we encourage early communication so we can make the necessary adjustments.
• Refunds are not applicable in cases of change of mind.

3. Exceptional Circumstances

• In rare cases, we may offer a partial refund at our sole discretion if:
• We are unable to deliver the agreed-upon scope within a reasonable timeframe, and
• You, as the client, have met all responsibilities (such as providing timely feedback, resources, and approvals).

4. Requesting a Refund

To request a refund, please email us at [email protected] with the following details:

• Project name and start date
• A clear explanation of your concern

We aim to respond to all refund requests within 7 business days.

5. Final Note

By engaging with Codxie, you agree to the terms outlined in this Refund Policy. While we strive for your satisfaction, please understand that our time, effort, and creative work are non-recoverable. Open and continuous communication is key to a successful project.

By using our services and website, you confirm that you have read, understood, and accepted this Refund Policy.